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CINDE Policies

Refunds  •  Cancellations  •  Privacy

Refund Policy

Books
All book sales are final. No refunds are provided for books.

Duplicate Course Certificates
All duplicate course certificate sales are final. No refunds are provided for duplicate course certificates.

Conference Passes/Tickets
Please see Cancellation Policies below.

Cancellation Policy

Courses
Please click here for details regarding course cancellations & rescheduling.

Workshops/Exams
Please click here for details regarding workshop/exam cancellations & rescheduling.

Conference Passes/Tickets
All cancellations must be received in writing. Registrations cancelled before the 60 calendar days prior to the first day of the conference are subject to a $150 service charge. No refunds will be made within 60 days of the first day of the conference. 'No-shows' (no notification of cancellation) will not receive a refund.

Privacy Policy

The Canadian Institute for Non-destructive Evaluation (CINDE) respects the privacy of visitors to our website. The CINDE Website Privacy Policy (WPP) describes the use of any information collected by CINDE as a result of the services available on our website. The Web Privacy Policy is based on the principles outlined in Canada's Personal Information Protection and Electronic Documents Act, and applicable provincial legislation. If you do not agree to the terms outlined in this Privacy Policy, you can stop visiting our website or notify us in writing at or by surface mail to the CINDE head office at 135 Fennell Ave. West, Hamilton, ON L9C 0E5.

Subject to Change
This Privacy Policy is subject to change at any time.

Contact Information
Please contact the Chief Privacy Officer at or by surface mail to the CINDE head office at 135 Fennell Ave. West, Hamilton, ON L9C 0E5 to request access to information, or with any questions about the CINDE Website Privacy Policy.

Collection and Use of Personal Information
Visitors to the CINDE web site may be asked to provide some personal information. Many parts of the site do not require personal information. However, some website functionality does require information to be provided. The type of information collected depends on the website area and services requested through the website. Following is a description of what information is collected, why it is requested, and how it will be used:

  1. Customer Questions, Comments or Suggestions
    The website enables people to send questions, comments or suggestions about CINDE products or services. Comments accompanied by a request for a response will require a name, address and phone number to be provided.
  2. Surveys
    CINDE may post surveys on the website. Participation in CINDE surveys is strictly voluntary. The survey information is only used to improve CINDE services and products. Survey participants may be given the option to provide personal information.
  3. Bulletin Boards
    The CINDE Account area contains interactive bulletin boards that may users to provide personal information before participating in discussions. Some of the requested information is optional, while other information, such as an email address, is mandatory. Mandatory information will only be used to communicate with other people who have also provided the required information.
  4. Purchasing Services, Merchandise or Memberships
    CINDE merchandise may be available to purchase online. As part of the ordering process, customers may be asked for personal information such as shipping addresses and credit card numbers to complete the transaction.
    CINDE may also offer members services that may provide incentives such as discounts for other CINDE services and products. Registering for a CINDE membership may require personal information to be submitted. This will only be used to provide a member or user ID and password. Credit card data and registration information will be protected by Secure Sockets Layer ("SSL") or other encryption mechanisms.
  5. Use of Personal Information
    CINDE uses personal information as stated above, and does not sell, distribute or disclose personal information without your consent.
  6. Disclosure of Personal Information
    Canadian law dictates that CINDE may disclose personal information without consent for purpose of law enforcement, national security, debt collection, legal reasons such as a lawyer representing our organization, and in an emergency situation in which an individual's life, health or security is threatened.
  7. Use of Cookies
    Many web sites, including the CINDE web site, use cookies to track user trends and patterns. A cookie is a small file placed on your computer by a website. The cookie is retrieved automatically whenever a web site is visited, and used to provide basic information about the users’ computer and to generate reports about website usage. The reports allow website owners to evaluate and improve their web sites by tracking indicators such as number of hits and visitors, entry pages, exit pages, pages viewed most often, number of document downloads, duration of visits etc.

    Most Internet browsers are set up to accept cookies by default. Browser settings can be changed to refuse cookies or to alert the user to accept or deny a cookie.

    Some parts of the CINDE web site and affiliated web sites may not work properly if cookies are not enabled by the users browser. More information about cookies is available from the Internet browser Help function.
  8. Confidentiality
    Users of the website are given the opportunity to provide feedback, which may require personal information to be shared. This information will not be shared, and will only be used to provide information or feedback as requested by the user.

    Records are amended as needed, and where appropriate, third parties may be advised about any changes needed to ensure the accuracy and completeness of personal information.

    Visitors to web sites should be aware that information given voluntarily in public website areas such as bulletin boards, blogs, social networks, and by email exchanges may be used by email lists or other contacts. Users of public website areas are encouraged to exercise caution in sharing personal information. Parents should instruct and monitor their children in the safe and responsible use of the Internet.